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Head of People and Operations

The Agency

We are a full-service, data-driven marketing agency, rooted firmly in digital innovation. We transform the way our clients interact with their customers by connecting their brands to individuals. Our offering is centred around seven key areas: Data & Insight, Experiences & Retail, Film & TV, Platforms, Content & Social, Product Innovation, New Technologies. We believe technology is the perfect canvas for creativity. With this ethos, we build award-winning off-to-online campaigns and experiences around retail and commerce, mobile, events, launches and in-home. Basically, anywhere we can use technology and creativity together.

Cheil UK is made up of 160 experts, who are passionate about innovation. We like to challenge our clients to ensure they are one step ahead of digital transformation. As part of Cheil Worldwide, Cheil UK plays its part in one of the world’s biggest agency networks – comprising 53 offices and eight affiliates on 5 continents.

In a nutshell…

We are looking for an experienced and resilient Head of People to lead our HR and Talent department. The ideal candidate will demonstrate strong leadership capabilities with the ability to quickly build credible relationships across all areas of the business. We are looking for a committed individual who is passionate about setting the vision and strategy for people management and development in line with strategic goals and create efficient and effective talent acquisition initiatives that promotes the business as an ‘employer of choice’. This position is a key strategic role in the company helping to manage business growth and build a unique and strong people-oriented culture at Cheil.

What the day to day looks like…

  • Responsible for the service delivery and operational excellence of HR, Recruitment and Office Management
  • Drive local/internal HR process improvement and support COO on operational optimisation across the business
  • Partner with the IT Operations Manager to deliver the Employee portal project via JIRA/Confluence, with support from People Coordinator
  • Support the COO and Office Manager on delivery of company-wide initiatives i.e. office refurb, space planning and management
  • Launch values driven culture, working with Management, HR and Talent Team to establish and embed initiatives through working practices, policies and procedures aligned with business goals
  • Build relationship with HQ and work with RHQ Director to facilitate the harmonisation of European office processes and policies
  • Provide COO with regular data and insights into the People and Talent function to ensure Management Team are kept informed of opportunities and challenges
  • Utilise the in-house HR system to its full capacity and actively work with RHQ and HQ contacts to feed in local requirements
  • Work with the Finance Director/lead to manage annual processes including bonus, appraisals and pay review
  • Point of escalation for ER issues or change management, providing mentoring and coaching to build people management capabilities across the business

Strings to your bow…

  • Worked into a COO/CEO/HRD
  • Confident in challenging senior management and ‘managing up’
  • Previous experience of working in a Group with an overseas HQ
  • Operationally strong with a sound understanding of HR/People Management i.e. CIPD Level 5
  • Show an ability to challenge conventional approaches and have the confidence to come up with pragmatic but compliant solutions

Who are you?

  • A genuine individual with empathy for people and the ability to get alongside and motivate individuals
  • Organised with strong planning and prioritising skills
  • Resilient and self-assured
  • Pride yourself in building excellent peer and stakeholder relationships, being team player
  • Commercially aware
  • Proven leadership skills and the ability to motivate and coach others
  • Excellent communicator (both written and verbal).
  • Emotionally intelligent
  • Extensive experience of a “full service” HR team delivering a broad people based agenda

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