News

Thought leadership, articles and stories from the inside.

WHAT DOES 2021 HOLD FOR THE HIGH STREET?

Around this time of year, we normally undertake the assessment of the annual CX predictions, checking the accuracy of our crystal ball and recalibrating for the year ahead. But last […]

Four mistakes retailers are (still) making with online

In October, Cheil UK’s ecommerce strategist Duncan Howe shared his insights with Retail Week on some of the biggest mistakes retailers are still making online. Below, he shares his further […]

10 Years of Instagram | Charged Retail

Our head of retail  and commerce strategy, Sandra Perriot discuss with Charged Retail how one of the world’s biggest social media apps has become and online mall. She talks about […]

Retail Sector | The window of opportunity for pop-ups

Where the Coronavirus pandemic has drastically changed retail shopping habits forever, we must now begin to think more creatively, embracing pop-ups and other more flexible creative strategies to continue engaging […]

Service and support in the new era: The power of ‘thank you’

Speaking recently at the 99//Club Digital Festival, Group Head of User Experience Design Nick Fry discusses why customer service is so important during COVID and how brands can win with something […]

Outdoor Media Awards | Cheil wins bronze in brand fame category

Cheil UK has won bronze in the Brand Frame Category for its  Samsung, Folding Piccadilly work. Samsung’s Galaxy Fold was one of the most anticipated new products of 2019. Its […]