Thought leadership, articles and stories from the inside.

Service and support in the new era: The power of ‘thank you’

Speaking recently at the 99//Club Digital Festival, Group Head of User Experience Design Nick Fry discusses why customer service is so important during COVID and how brands can win with something […]

What does digital transformation really mean?

Change is often not a popular thing. Humans are creatures of habit – and through our daily routines and rituals we reinforce these habits as time goes on, making it […]

What ecommerce retail novices can learn from Direct-to-Consumer successes

David Bedford, Director of Digital Strategy at Cheil UK, and eCommerce and Loyalty lead for the agency’s new consultancy arm Cheil Consult Retailers and brands have faced some tough truths […]

Realising the value of the customer-retailer relationship in a post-Covid-19 world

This month our Retail and Experience Strategy Director Sandra Perriot shared her thoughts with The Grocer on what grocery retailers can learn about the value of loyal customers during the […]

Now is the time for social commerce to shine

The ongoing coronavirus pandemic is impacting every part of our lives, and with social distancing keeping people at home, we’re seeing shifts in behavioural trends. People are returning to broadcast […]

Why Sainsbury’s ‘On the Go’ convenience store is a game changer

Earlier this month, our Head of Strategic Services David Coombs featured in Charged Retail discussing how other retailers can learn from Sainsbury’s data-driven approach to personalisation, following the success of […]